Head of Customer Support
Miejsce pracy: Kraków
You will work on engaging and managing our community of 4 000 000 players, and hopefully in next few months this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).
Requirements
- You have experience managing customer service employees
- You can build, manage, and mentor a team of technology professionals
- You have experience in Mobile games industry
- You have explicit knowledge of Customer Support software
Required Skills
- Team management
- CS software knowledge
- English (written and spoken)
- Communication skills
Responsibilities at this position
- Set an exciting and inspiring direction, truly own the function, set high standards of execution, recruit world-class people, keep them challenged and motivated, and coach and grow them into stars.
- Making sure that high level customer service is maintained.
- Managing Customer Support team.
- Teaching & mentoring others
- Finding new ways to optimize and automate your work
Our perks
- Leader's support
Ask for help, give and get feedback, set up goals and develop your skills. - Knowledge sharing
People development is key for us! - Fast-paced career
Professional growth opportunities, supported by a performance review process - Devices
You will count on all the resources you need for your work - Beautiful office
Ingenious office space with plenty of room, located in KPT - Flexible hours
Whether you are an early bird or late owl - we get you covered. - Growth budget
Let us know if you need any book or purchase materials that will help you grow - Remote work
We don't force you to work in our office - you can work from home as well. - Open kitchen
Coffee, juices, fruits, fully stocked fridge and more - come and see ;) - Sport
We regularly play together and you are invited as well! - Team gatherings
Take part in events with pizza, games, snacks with a good company. - Stock option plan
We would like to share our success with you and take part in our ESOP plan.
