Head of Soft Facilities Services

As a Head of Soft Services you will be exposed to Country Operations interaction and various business where you will have the opportunity to influence business decisions and development.
Your focus area will be the development of soft services including, Cleaning, Catering, Workplace Experience and Support functions.

Your key areas of responsibility will be to:

• Development of Soft Facilities Management Services and focus on concepts in line with Segments strategy
• Ensuring the right level of new service calculations
• Continuously improve services in terms of efficiency and effectiveness
• Management in a matrix organization – you will be point of reference for customer and for ISS account team and global organisation with regard to the delivery of Soft Services
• Development and implementation of best practise processes, procedures and concepts to ensure high standard of service
• Collaboration with Country and Facility Management leaders to ensure a fully integrated delivery model

Personal and professional qualifications:

• Experience of working within a busy operational environment
• Excellent Soft Facilities Management knowledge
• Excellent communication skills in English and Polish 
• Background in Soft Facilities with knowledge of scheduling works, costing, relationship building
• Have knowledge of customer operations, business drivers, financials and specialist sources of information
• Are a strong communicator, and not afraid of presenting your views and being challenged
• Ability to communicate and work effectively with customers, employees and teams at all levels
• High-level focus on the achievement of targeted results
• High-level of flexibility and a positive attitude to innovation and change
• Commitment to the ongoing success of the business
• Team-oriented, comfortable with working remotely and have the ability to navigate in a matrix organisation

Job benefits

We offer you a challenging and exciting career in an ambitious working environment characterised by high pace and drive. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.