Head of SSC
Poznań
Head of SSC
Poznań
Nr Ref.: 1065473
Poznań
Nr Ref.: 1065473
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our client – international company with Financial Shared Service Center based in Poznan, we are currently looking for person interested in working on position of Shared Service Center Manager with fluent knowledge of English.
Key responsibilities: providing continuous Shared Service Development based on planning, coordinating and leading on key change projects, working closely with Team Leaders and Managers to improve the efficiency and effectiveness of their teams, managing and supporting change activity to ensure robust processes and controls are in place to minimize risk; high quality service delivery including i.a. ensure effective service delivery demand management and resolves conflicts, complaints and queries in a manner that enhances the relationship between the SSC and its customers; manage and develop high performing SSC teams (i.a. creating, leading and motivating a high performance team which can exceed customer expectations); participation, strategy setting and decision making.
The ideal candidate should have master degree in Finance, Economics or other relevant subject, at least ten years of experience in Shared Service Center incl. 6 years of experience in people management. We are looking for person with excellent problem solving skills i.a. analytical skills, leadership skills such as ability to motivate team members and defending high level of team’s effectiveness. Moreover Human Resources and communication skills are required. Fluency in English is a must but any other European Language would be an advantage.
Our client offers possibility to work in changing, international environment with stable employment conditions, comprehensive salary, broad benefit package, chances to achieve self-development and possibility to participate in interesting projects.
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