Aon's Health and Benefits department sets up and manages online benefit systems for our clients. In the role of Service Delivery Manager, you will be the key point of contact between operational teams, main stakeholders and our clients. Building on your experience in service delivery, this role will challenge you to lead internal projects to improve all aspects of our service.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Health & Benefits Service Delivery Manager - Flexible Benefits
Kraków
Nr ref.: 2532767/101209
What the day will look like
- Leading team of 16 colleagues
- Ensure successful deployment and administration of 15 clients
- Provide expertise for continuous monitoring, assessment and improvement of key business processes;
- Identify key focus areas with respect to assessment of their related risks and controls, responsible for providing requirements and subject matter expertise
- Produce, analyze and share metrics and reports that describe the productivity and quality of the team's work
- Ensure that processes are documented and that knowledge is captured, documented and shared within the team
- Co-ordinate any projects that impacts teams supervised, ensuring that projects deliver the required result
- Provide extensive support to the team, manage the team's workload, set goals, keep track of performance, hold development and performance conversations, promote a proactive and responsible culture, monitor the level of engagement and recognize colleagues for their contributions and accomplishments
- Initiate and participate in recruitment processes to fill any team vacancies
Skills and experience that will lead to success
- Fluent (min. C1) English is a must;
- Knowledge and experience within MS Office tools (Excel, PowerPoint);
- Prior experience in project management;
- Experience of working in international environment;
- Prior experience in system administration;
- At least 2 years of experience in managing a team in a constantly evolving environment;;
- Internal colleagues – completion of internal training ‘Empowered Manager Programme’ mandatory, yet sufficient instead of years of experience in people manager’s role;
- Highly motivated and proactive, with good verbal/written communication, interpersonal and organization skills;
- Ability to work independently and as part of a team;
- Willing to learn and increase his/ her qualifications;
- Spotless record and strong ethos.
How we support our colleagues
- The best medical cover on the market with free dental care
- Flexible hybrid work environment
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.