Help Desk Agent with German or French or Dutch
Miejsce pracy: Poznań
Nr ref.: JO-1306-265943gr_8
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, International IT company in Poznan we are looking for candidates for the position of: Help Desk Agent with German or French or Dutch
Responsibilities:
- Act as a single point of contact for phone calls and emails from clients regarding IT issues and queries
- 1st line support - troubleshooting of IT related problems from in-house software to hardware
- Deliver high quality of technical solutions
- Act as interface between business and IT
- Provide basic training in MS Office applications
- Create and maintain positive relations with clients
- Ability to work on various shifts as Service Desk Team supports the customers 24/7/365
Requirements:
- Fluent in English
- Fluent in German or French or Dutch
- Experience or interests in scope of IT
- Ability to learn and maintain a high level of knowledge of the clients computing environment
- Must possess excellent customer service skills
- Experience in customer service would be an advantage
Company offers:
- Very good working conditions
- Private health care
- Possibility of work in an international company
- A friendly working atmosphere
- Professional training