Help Desk Specialist (with French)
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Help Desk Specialist (with French)
Miejsce pracy: Wroclaw
Nr Ref.: VR-35322
Responsibilites
- Provide first level technical support for corporate users
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support
Requirements
- Fluent French is crucial
- Upper-intermediate English language skills
- Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
- Technical education and/or mindset
- Good communication
- Customer service experience
Nice to have:
- some help desk or call center experience
We offer
It is operational activity, in a new team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems French-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system