NBC is a fast growing hi-tech company dealing with outsourcing, ICT project realization and recruitment within the ICT area. Nowadays, we hire over 150 Specialists in current ICT projects in Poland. Experience gained in preparation and implementation of ICT projects and knowledge concerning search, selection and delivery of IT Specialists allows NBC’s partners to focus on core business processes. NBC industry focus are international organizations, particularly those operating in the financial, consulting, telecommunications and IT sector.
For our prestigious Client in Wroclaw, we are looking for:
Helpdesk, Support Technician
Location: Wrocław
Ref.: HD/WRO/0714/AJ
Ref.: HD/WRO/0714/AJ
About the role:
- A Support Agent is a person working within the DBS organization who handles incoming Service Requests. Normal tasks are:
- Receiving (Answering phone calls from end users) and registering Service Requests
- Trouble shooting and resolution of Service Requests thanks to knowledge of business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
- Transfer/Escalation of SR’s to other Support Teams
- Keeping track of and follow up of SR’s transferred to other ST’s
- Informing users as to the progress of SR’s
- Responsibility for the Team SR’s
- Other duties as assigned by management
- Poland Agent responsibilities:
- Direct contact with users and customers from Regions: East, Central East, Northern Africa & Middle East, UK and Russia (via phone and mail)
- Solving problems that appear in applications (business knowledge needed)
- Working according to established rules and procedures as a member of Global DBS Organization (registering, closing, monitoring and follow-up Service Requests)
- Working in accordance with ITIL and DBS Best Practices
Requirements:
- Microsoft environment knowledge
- Understanding of networking principals
- Analytical ability to troubleshoot complex incidents
- General IT knowledge as a base to quick learn and support large number of business applications
- Active Directory (PC Environment) knowledge would be a plus
- Very good English - contact with English users on the phone and via mail (Russian would be a plus)
- Patient
- Well organized, able to work in multi task system
- Open-minded
- Wants to be part of the team, shares knowledge
- Customer oriented
- Learns quickly
We offer:
- Professional development opportunities in a dynamic,
international environment - Work in international and multicultural environment
- Attractive salary
- Friendly atmosphere in a young, professional and ambitious team