Ogłoszenie numer: 650468, z dnia 2015-03-26
SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than
150,000 customers worldwide – from Fortune 500 enterprises to small businesses. We work to
put our users first and remove the obstacles that have become "status quo" in traditional enterprise
software. SolarWinds products are downloadable, easy to use and maintain, and provide the
power, scale, and flexibility needed to address users' management priorities.
SolarWinds opened the Krakow office in 2014 with the intention to build one of the key software
development (R&D) centers that will support our company's rapid growth. We are building a
world-class facility with talented and enthusiastic people. With planned rapid expansion in the coming years, we offer a unique opportunity to be a part of something new and exciting. We are growing fast, but we also keep the start-up mentality and fast-paced culture of achievement where every day is different, challenging and truly fulfilling.
Helpdesk Analyst (Intermediate)
Miejsce pracy: Kraków
Nr Ref.: 4836
Opis stanowiska
- Work with customers to determine and resolve problems efficiently with customer service focus.
- Provide first level and second level assistance to internal resources and executives.
- Provide training and orientations for new hires and existing employees
- Research, resolve, and respond to questions received via telephone calls, help desk, and emails efficiently with a customer service focus.
- Provide high level of professionalism when dealing with executives and sensitive data.
- Will be required to document, track and monitor the issues to resolution. Will be required to formulate root cause and resolution suggestion when needed.
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
- Works with vendor support contacts to resolve technical problems. Must have a good understanding of delivering a Great customer service experience.
Wymagania
- Oral and written English communication skills with high level of customer service.
- 5+ years Experience supporting Windows desktop/laptop PCs, MAC OS
- 5+ years Experience using Active directory
- Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
- Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment
- Education in computer science, bachelor's degree desirable
What are some desired (not required) skills?
- Strong experience with and knowledge of common mobile devices, including Android and iOS, windows 8 OS
- Knowledge of Networking: TCP/IP, Cisco phone systems, Networked Printers and RSA
Oferujemy
- Real investment into your professional and career growth.
- Trainings and opportunity to work in a team of highly skilled people
- Friendly and informal working environment with flexible hours
- Modern and comfortable office space - free and tasty coffee and snacks, game room with soft chairs and Xbox/Wii and table soccer
- Motivating salary, bonus system and promotion opportunities
- Medical coverage, pension contributions, life insurance
