Ogłoszenie numer: 727082, from 2015-06-23
SolarWinds
SolarWinds(NYSE: SWI) provides powerful and affordable IT management software to more than 150,000 customers worldwide – from Fortune500 enterprises to small businesses. We work to put our users first andremove the obstacles that have become "status quo" in traditionalenterprise software. SolarWinds products are downloadable, easy to use andmaintain, and provide the power, scale, and flexibility needed to address users' management priorities.
SolarWinds opened the Krakow office in 2014 with the intention to build one of the key software development (R&D) centers that will support our company's rapid growth. We are building a world-class facility with talented and enthusiastic people. With planned rapid expansion in the coming years, we offer a unique opportunity to be a partof something new and exciting. We are growing fast, but we also keep thestart-up mentality and fast-paced culture of achievement where every day isdifferent, challenging and truly fulfilling.
Helpdesk Analyst (Intermediate)
Location: Kraków
Reference No.: 5473
Job description
What would you be responsible for in this role?
- Work with customers to determine and resolve problems efficiently with customer service focus.
- Provide first level and second level assistance to internal resources and executives.
- Provide training and orientations for new hires and existing employees
- Research, resolve, and respond to questions received via telephone calls, help desk, and emails efficiently with a customer service focus.
- Provide high level of professionalism when dealing with executives and sensitive data.
- Will be required to document, track and monitor the issues to resolution. Will be required to formulate root cause and resolution suggestion when needed.
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
- Works with vendor support contacts to resolve technical problems. Must have a good understanding of delivering a Great customer service experience.
Requirements
What is required for this position?
- Oral and written English & Polish language communication skills with high level of customer service.
- 5+ years Experience supporting Windows desktop/laptop PCs, MAC OS
- 5+ years Experience using Active directory
- Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
- Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment
- Education in computer science, bachelor's degree desirable
What are some desired (not required) skills?
- Strong experience with and knowledge of common mobile devices, including Android and iOS, windows 8 OS
- Knowledge of Networking: TCP/IP, Cisco phone systems, Networked Printers and RSA
We offer
- Investment into your professional and career growth
- Friendly and informal working environment with flexible hours. Modern and comfortable office space - free and tasty coffee and snacks, game room with soft chairs and Xbox/Wii and table soccer
- Motivating salary, bonus system and promotion opportunities
- Medical coverage, pension contributions, life insurance
- MultiSport Plus card
