Oferta aktualna do: 2014-04-23
Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.
Helpdesk Consultant with English
Miejsce pracy: Łódź
Nr Ref.: CC14/HELPDESK/LODZ/PRACA/885
Job description:
- Gather relevant information from the customer to gain agreement on the customer's issue
- Assist the customer in resolving their service related issue according to documented procedures andprocesses
- Assist the customer in minimizing service delays as much as possible
- Escalate issues according to documented procedures and processes
- Make outbound calls tocustomers to provide status updates or follow-up on an unresolved case
- Accurately log allinteractions
- Educate customers on support options, and the steps being taken to resolve their issue
Requirements:
- Written and spoken fluency in English
- Basic understanding of IT systems
- Ability to multi-task and utilize multiple data base systems to research and resolve a problem
- Ability to effectively communicate resolution status or service information to customers
- Excellent interpersonal and communication skills
- Strong multitasking and active listening skills
- Ability to work in dynamic situations, toward a goal and accurately paraphrase conversation
- Ability to identify solutions based on written procedures, guidelines, and process tools
We offer:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- External and internal trainings program
- Salary adequate to your competencies
- Set of social packagesto choose from
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl