Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, leader of IT industry, we are looking for motivated person who would like to join to the company as a Helpdesk Consultant with French.
Working on this position you will be responsible for:
• Providing support for Business Clients via phone, email, chat.
• Creating new accounts/ adding new users to existing accounts and updating necessary changes in the Entitlement Database.
• Validating Entitlements and contracts
• Clarifying case properly in order to dispatch it to the appropriate group
• Understanding customer concerns and address them effectively
• Ensuring customer satisfaction for services rendered
Knowledge and skills required:
• Excellent communication skills in English-must to have
• Very Good level of French
• Strong Customer service focus
• Excellent communication skills
• Passion to learn new concepts, technologies and processes
What we offer:
• international environment
• competitive salary
• private medical care
• group life insurance
• other benefits, including fully paid MultiSport card