Helpdesk Consultant with German/Dutch
Miejsce pracy: Wrocław
Nr ref.: JO-1505-307771MJ3566_6
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, leader of Technology Outsourcing industry, we are looking for motivated person who would like to join to the company as a Helpdesk Consultant with German/Dutch.
Main duties:
- Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
- Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Keeping records of all customers’ enquiries in the reporting system
Requirements:
- Fluent German/Dutch (at least C1);
- Good English (B1/B2);
- Educational background (Informatics or similar);
- First experience in IT area is an asset;
- Good command of MS Office;
- Communicative and customer focused behave;
- Easily work in time pressure;
We offer:
- Working in international environment;
- Progress in the field of IT helpdesk;
- Professional trainings;
- Social benefits package;
- Private health care.
Apply now!