Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
Helpdesk Consultant
Location: Lodz, Poland
Key responsibilities:
- Performing help desk operations associated with the identification, prioritization and resolution of problems
- Processing of incoming requests to ensure courteous, timely and effective resolution of end user issues
- Ensuring that end users are receiving the appropriate assistance
- Ensuring high levels of customer service quality and availability
- Troubleshooting all customer related issues including technical problems
- Accurately logging all interactions in the ticketing tool
- Ability to adapt to changing requirements and keeping updates current and useful across multiple parties
- Interacting with third party vendors for follow-ups on break fix.
Requirements:
- Fluent English (written and spoken)
- Knowledge of other European languages (French, German, Portuguese) would be an asset
- Customer orientation
- Students at least in the second year of studies in disciplines like Finance, Accounting, Statistics, Economics, Mathematics, IT (Master’s / Bachelor degree would be an advantage)
- Attention to details and ability to understand ambiguous information when responding to queries from customers
- Strong communication and problem solving skills.
- Basic level of knowledge paired with a willingness and ability to learn new technical skills is required while an advanced level of general computing knowledge would be an advantage.
We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- The future employee can typically expect to work standard hours, though important projects or looming deadlines can and often do require some overtime
- Salary adequate to your competencies
- Set of social benefits to choose from
- External and internal training programme to gain skills in a related field.
Only applications with the below enclosure will be accepted:
Zobacz Profil Pracodawcy
