TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the most recognizable foundations in the world, which brings together lawyers involved in environmental protection. By combining law, science and public policy, they face the greatest environmental problems around the world, creating global solutions.
Helpdesk Specialist (1st & 2nd Line Support)
CITY Warszawa
Ref. number: 42740#20120042
Responsibilities:
- You will work under the supervision of IT Manager
- Be the first point of contact and provide support to all staff across all offices for IT queries to ensure a smooth running of our systems and assisting the IT Manager and System Administrator in the overall running of the IT systems
- Basic troubleshooting of IT problems including phones, laptops, mobile devices, conferencing equipment and printers
- Daily monitoring of the IT helpdesk dashboard
- Setup of new staff accounts on IT systems, prepare new starters desks and devices
- Provide IT Inductions and training for new starters
- Daily monitoring and maintenance of all IT devices used by staff
- Take ownership of support issues and seek closure ensuring procedures are followed, with the escalation of more complex queries where necessary
- Assist in the installation, configuration and deployment of new and existing hardware and software
- Updating the IT Assets record and other documentation
- Support the IT team with systematic improvements and other ad-hoc duties when required
Requirements:
- Experience in a customer service / customer-facing role, or with assisting colleagues/users
- Experience of IT Troubleshooting
- Good understanding of Microsoft infrastructure such as Active Directory and Microsoft Exchange.
- Knowledgeable in the use of Desktop Operating Systems (Microsoft Windows 10)
- Experience with Microsoft Office (2016 - 2019) products including outlook email and calendar
- Experience with basic network infrastructure (DHCP, DNS, Switches and Firewall)
- Fluent in Polish and English
- Reliable and understands the importance of meeting deadlines
- Excellent interpersonal and teamwork skills, with ability to foster positive working relationships with diverse internal and external individuals
Additional advantages:
- Experience of working in a charity, not-for-profit organization or legal environment
- Knowledgeable in the use and administration of Microsoft SharePoint
- Knowledge of virtualization technologies, specifically Hyper-V
- Experience with VOIP and videoconferencing systems
- Experience with Server Operating Systems (Microsoft Windows 2016)
We offer:
- Long-term cooperation
- Salary at the level of 5,000 - 8,000 PLN gross
- Cooperation based on an employment contract
- Work for a renowned, global Foundation recognized around the world
- Fantastic atmosphere
- Additional days off during the year, granted occasionally (for example, Thanksgiving Day, or this year an additional day to visit visit the graves of loved ones, in connection with the Day of the Dead).