Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
- Provide support to Elavon employees both on site and remote and to those who are working in other Elavon offices.
- Provide operating system support for Windows 7/10 and associated software such as encryption, remote access and printing.
- Provide support for Microsoft Office applications. e.g. Office 2007/2010, Lync, Visio, Project etc
- Provide first line support for business applications developed in house.
- Provide first line support for applications purchased by the business.
- Provide first line support for BackOffice applications/services issues
- Administer Active Directory requirements for employees e.g. network accounts, mailboxes etc.
- Troubleshoot hardware issues on printers, desktops, laptops and their peripherals and work with vendors as required.
- Ensure all audit requirements of the business are met.
- Maintain Elavon Information Security Policies and Standards.
- Assist in the development and implementation of new technical solutions that the business may implement.
- Assist in the implementation, documentation and support of hardware and software solutions for the business
- Fluency in English and Polish. Spanish is a plus.
- A minimum of 2-year experience in a technical and customer focused environment. Ideally will have worked in a financial services company;
- A good understanding of PC's and laptops. Microsoft Windows operating systems.
- Internet Explorer and Microsoft Office, Active Directory in a networking environment.
- Ability to troubleshoot problems and provide technical support either hands on, over the telephone or via e-mail to internal customers.
- Be an analytical thinker and problem solver who provide follow through on problems.
- Ability to multi-task in a busy environment.
- Ability to judge when to escalate an issue.
- Excellent problem solver.
- Confident, can communicate at all levels with excellent telephone skills.
- Calm, pleasant customer focused approach with all customers and colleagues.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
