Lionbridge is a leading provider of translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the global customer lifecycle.
800 Brands Trust Lionbridge – leaders across industries partner with us to gain global market share.
In our Warsaw office we employ more than 600 specialists including Project Managers, Linguists, Engineers, DTP Specialists, Graphics, Web Developers and also subject matter experts, content developers and quality assurance professionals.
Currently for our IT Helpdesk team in Warsaw we are looking for candidates interested in position of:
Helpdesk Specialist
Warszawa
We offer:
- professional development opportunities in a multi-cultural environment – Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles
- ability to cope with the latest technologies
- work in a creative team and friendly atmosphere
- full-time job contract
- flexible working hours
- employee benefits package
Basic requirements:
- strong IT awareness and technical acumen
- English proficiency (particularly in writing)
- ability to work various shifts in 24/7 support model
- strong knowledge of Microsoft Operating Systems and applications
- good analytical and problem solving skills
- outstanding customer orientation and focus on excellence
- ability to communicate technical problems and solutions clearly to all levels of users and management
Ideal candidate should additionally have:
- basic knowledge of Active Directory and Microsoft Exchange
- network environment understanding (TCP/IP, LAN/WAN, DHCP, DNS, VPN)
- experience in a remote support environment
- degree/diploma/certificates in IT (or studies in progress)
- experience working in a technical support environment
Scope of responsibilities:
- provide first level technical support for corporate users and external customers
- corporate systems administration
- network and systems monitoring
- performing periodical maintenance tasks
- following defined procedures and processes