Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
HR Administration Team Leader
Place of work: Kraków
Ref. no HR/Adm/TL/KRK
Position purpose
The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive service to the client, within agreed SLAs. he role purpose includes also management of day to day team’s issues and escalations. The objective is to build and maintain positive and supportive team and continuous work on efficiency improvement.
Main accountabilities
- Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas
- Supervise the team to deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s
- Answer client’s calls and emails
- Process client’s escalations
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
- Analyse the related management reports to observe trends and introduce improvements
- Manage processes according to Capgemini methodology
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture, and help team to improve efficiency.
Candidate’s profile
- Bachelor degree
- Very good command of spoken and written English
- Professional HR qualification as required in local country
- MS Office, Process specific systems/tools, e.g. SAP, Taleo, TalentLink, Oracle
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
