HR Operations Manager

We are currently reorganizing our Human Resources Organization in Poland and to build up our new HR Services Organization we are currently recruiting an HR Operations Manager (this role is located in Krakow but involves travelling to other business locations within Poland). To support with the centralization of HR Services in Poland, aligned with the ongoing HR Transformation in the EMEA region, we are looking to find an HR professional with a strong focus on both operational delivery and effective team management, ensuring outstanding levels of service to our internal customers and supporting the ongoing development of our services (continuous improvement). Our successful candidate will have experience in leading HR operational teams in a shared services environment, possess a solid knowledge of HR processes and systems (preferably SAP) and as well strong project management experience.

You will have a great opportunity to work in a dynamic, multinational environment with a variety of services in Krakow, such as IT, Finance, Customer Service, Supply Chain, Global Sourcing, partnering with stakeholders in the US and EMEA. You will work in the organization focused more on quality and stable growth rather than volume recruitment and in the environment where changes and improvements are welcome.

Position is placed in a diverse team covering all HR functions. In the future you will have an opportunity to grow further in HR field of your choice, locally or in global structures.

Managing Services

• Manage services related with Payroll, Personal Administration, Recruitment and Learning & Development.
• Ensure the appropriate level of service quality, by monitoring and reporting upon key SLAs and KPIs.
• Ensure at all times that policies and procedures are followed, compliance requirements are met and data privacy is kept.
• Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and within the EMEA region.
• Experience in managing compliance related operations, ability to audit and maintain high quality standards.
• Deal with all escalations from internal clients to ensure that all issues are addressed in a timely manner.

Stakeholder Management and Engagement

• Build effective relationships with all local stakeholders, seeking at all times for synergies with regional and global stakeholders.
• Provide stakeholder engagement initiatives across the various business functions to ensure high level of service delivery
• Stay organized in a highly dynamic and complex environment with many stakeholders, requirements and challenges, never losing sight of the voice of the client.
• Address and manage problems proactively by reaching out to stakeholders, lead and coordinate solution activities with all involved parties.

Managing People

• Responsible for the end to end “People’s Management Process” by leading, setting goals, develop all team members and help them to embrace change.
• Support the team in all operational tasks ensuring business efficiency and timely delivery by monitoring team’s performance against agreed KPIs.
• Lead by example and be part of a team that actively seeks customer feedback to improve levels of service.
• Communicate effectively with employees to ensure high levels of compliance, high service levels and address their concerns.
• Ensure appropriate team coverage and scheduling by allocating resources where needed the most.

Continuous Improvement

• Undertake business projects and initiatives as required by ensuring a lean service oriented approach.
• Act as change agent at all times ensuring proper change management initiatives to all business units.
• Support and take part in implementation projects and/or lead partial projects during the transition to shared services
• Be ambassador for the shared service organization by supporting the EMEA HR Transformation always looking for opportunities to synergize and align regionally and globally.

• Master’s degree in HR, business administration, or related field.
• Minimum 4-6 years of experience managing a team in a shared services environment.
• Experience in working in a matrix organization in a global company with a remote employee base.
• Sound knowledge of all HR processes and experience in HR systems (SAP, Success Factors, Learning and Knowledge Management Systems).
• Exceptional customer’s focus and service orientation, with the ability to successfully cooperate with various levels of stakeholders within complex organizations.
• Experience in Project Management.
• Lean Six Sigma experience is a value add.
• Fluent in Polish and English (minimum C1 level) and any other European language is an advantage.