About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
HR Operations Service Delivery Manager
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Maintains all personnel policies and procedures and provide guidance and interpretation to staff.
- Maintains in-depth knowledge of legal requirements related to HR, reducing legal risks and ensuring regulatory compliance.
- Provides advise to BUs on implementation of common employment policies
- Owns Joiners and Leavers processes and related policies
- Owns International Assignments process and related policies
- Owns Compensation & Benefits process and related policies
- Provides timely and effective payroll services to BU’s in line with local regulations
- Ensures employee master data and employee files are maintained in line with the relevant regulations
- Manages HR Sickness management administration services and International Assignment services in line with contractual agreements
- Provides regular and ad hoc reporting to the management
- Ensures statutory reporting to GUS (Government Statistical Office), ZUS (Social Security) and Tax Office
- Ensures HR Service Desk is appropriately staffed and relevant functional training is provided with a special focus on data security and confidentiality issues
- Effectively manages the team, including recruitment, development, performance and career management
- Drives service and quality improvement initiatives
- Ensures high customer satisfaction and drives business development opportunities
- In cooperation with Global Process Owners implements Global Process Model and related tools across the services managed
Candidate’s profile
- Minimum 8 years of experience in personnel administration and payroll function
- Minimum 4 years of experience in managing a team
- Desirable educational background – degree / postgraduate in Human Resources Management
- Excellent HR expert knowledge, including local labour law, social insurance rules, tax regulations
- Maturity, high personal standards
- Good analytical skills and attention to details
- Very good communication skills and customer service skills
- Ability to work to tight deadlines
- Good knowledge of English
- Good knowledge of HR systems and Excel
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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