IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
We are looking for:
HR Operations (Time Tracking) Analyst
Work location: Cracow
Time Tracking Operations:
- Delivering the highest quality of service in time tracking operations by executing all activities in compliance with existing procedures and customer requirements
- Ensuring the timeliness of time tracking processing (reviewing and signing off timecards, entering data in time tracking system, generating payroll files, and sending files to regional payroll teams)
- Carrying out audits and validation of timecard data and payroll output files
- Communicating any risks to timecard process or deadlines in accordance with escalation paths
- Producing metrics, generating reports, and delivering status updates after each time tracking close cycle
- Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements
- Managing on-call bonus end to end process - carrying out timely and accurate payment calculations and validations, file uploads, and delivering customer communications
Time Tracking Customer Service:
- Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees
- Actively taking part in any activities focused on continuous improvement of customer service
- Executing all activities in compliance with existing procedures
General:
- Flexible work hours - able to work later shifts during key time tracking close cycles as assigned by supervisor
- If required acting as back-up for team members and/or additional functions as assigned by supervisor
Skills and abilities:
- ability to work afternoon hours - preferably ca 80% of working time, minimum required: 6 business days in the course of each month
- previous experience in payroll or finance operations (at least 2 years on independent position) or in a role which allowed to learn and become enthusiastic about process and helpdesk work
- curiosity and need to understand both the details and the context
- quick learner with with a desire for continuous improvement
- sense of ownership of assigned tasks
- fluent command of English that enables clear and concise communication
- excellent organization and management of own work
- accuracy and attention to details
- ability to cope with different situations, different requirements, uncertainty and pressure of time
- attitude to view problems as issues to be solved rather than obstacles
- good knowledge and practice in using MS Office, in particular MS Excel