Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
The jobholder will be responsible for timely and accurate processing of employee learning and development data, according to the project deadlines and to the expected quality. The Learning and Development Process Analyst will also have to interact with the Client on a daily basis via phone and email, ensuring proper resolution of L&D-related issues. Another key responsibility will be to cooperate with other delivery team members and ensure that all the necessary documentation is complete and up to date.
- Answer client’s calls and emails
- Process L&D administration requests
- Process client’s queries and escalations
- Provide clarification of L&D policies and procedures
- Manage assigned part of the Process according to Capgemini methodology and/or agreed transition plan
- Update all required Process documentation (Process maps and procedures) and other documentation within agreed timeframes
- Fluent Russian
- Fluent English
- Attention to detail
- Client facing skills – effective business communication, ability to solve issues
- Good knowledge of MS Office
- Good communication skills
- Able to cooperate within the team
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionalsin the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Programand collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
