HR processes Team Leader

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, global organization, we are currently looking for Candidates for the position of: Customer Service Team Leader

Responsibilities:

• Managing services / processes in scope (Talent Acquisition, Compensation & Benefits, HR Administration, Learning) to provide seamless performance and results
• Ensuring that relevant processes are translated into specific activities and tasks
• Managing business plan and budgets for services / processes in scope in alignment with the Process Operations Lead
• Ensuring appropriate information, communication and collaboration with relevant stakeholders
• Regularly measuring process performance
• Continuously delivering improvements
• Managing personnel, task allocation, performance and motivation and limiting turnover, building skills, careers and good atmosphere
• Assuring compliance with laws, standards and corporate policies considering health & safety, financial code of conduct, business ethics, information security, data protection and environmental protection

Requirements:

• Very good command of English (C1)
• Leadership experience
• Strong facilitation and negotiation skills
• Strong ability to deal with ambiguity
• Proven experience in HR
• Experience in SSC/BPO
• Process management experience
• Desirable: degree in HR and management
• Problem solving skills
• Highly developed interpersonal skills
• Advanced MS Office (Excel)
• SAP experience would be an asset
• Working hours: 14.00-22.00
• Very good interpersonal, communication and customer service skills

We offer: 

• Attractive salary
• Rich package of additional benefits
• Participation in interesting projects
• Friendly working environment
• Opportunity to develop in an international organisation

magdalena.chybicka@cpljobs.pl