As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 20,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English and non-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
Supervise service delivery in respect of specific HR functions support and oversees a team with up to 10+ staff.
Role is responsible for ensuring service delivery and quality standards are consistently met by the team.
Additionally, the Supervisor is responsible for training, developing and motivating team members.
- Lead your team to successfully deliver excellent results
- Develop and maintain great understanding of the functional process (Recruitment, HR, Onboarding)
- Motivate your team through on time, well-structured and timely feedback
- Trains and develops team members; provides guidance, direction and evaluation
- Participates in recruitment process of your team members
- Improve existing processes
- Build and manage ongoing business relationship with your clients
- Serves as the escalation point for your customers
- Influence our organization by active participation in leadership/customer meetings
- Participates on service transitions projects as needed
- Ensures process documents are reviewed and updated on a regular basis
- College graduate
- Strong spoken and written German & English language
- Excellent communication skills (facilitation and presentation skills a plus)
- Minimum of 5+ years of professional experience including at least 1-2 years in Team leader/supervisory roles
- Shared Services/BPO and/or HR Operations experience preferred
- Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
- Good organization, analytical and problem solving skills; logical flow of thought and process orientation
- Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Proficiency with HR specific technology (PeopleSoft and/or Taleo a plus)
- Work in a young and dynamic teams
- Multisport cardPrivate medical care
- Life insurance
- Language classes
- Healthy lifestyle program
- Sport groups
- Internal training sessions
- ACCA certification
- Development opportunities in international multilingual environment