As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 20,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English and non-English languages. Join one of our innovative and highly skilled teams and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
Position Summary:
Supervise service delivery in respect of specific HR functions support and oversees a team with up to 10+
staff. Ensure service delivery and quality standards are consistently met by the team. Train, develop and
motivate team members.
Essential Functions of the Job:
- Lead team to successfully deliver excellent results
- Develop and maintain great understanding of the functional process (Recruitment, HR, Onboarding)
- Motivate team through on time, well-structured and timely feedback
- Trains and develops team members; provides guidance, direction and evaluation
- Participates in recruitment process of team members
- Improve existing processes
- Build and manage ongoing business relationship with clients
- Serves as the escalation point for your customers
- Influence our organization by active participation in leadership/customer meetings
- Participates on service transitions projects as needed
- Ensures process documents are reviewed and updated on a regular basis
Knowledge and Skills Requirements:
- University graduate
- Strong spoken and written Turkish & English language
- Excellent communication skills (facilitation and presentation skills a plus)
- Minimum of 5+ years of professional experience including at least 1-2 years in Team leader/supervisory roles
- Shared Services/BPO and/or HR Operations experience preferred
- Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
- Good organization, analytical and problem solving skills; logical flow of thought and process
- orientation
- Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Proficiency with HR specific technology (PeopleSoft and/or Taleo a plus)
We offer:
- Work in prestigious stable company
- Contact of employment
- Fair salary
- Participating in interesting projects
- Work in a professional, dynamic, truly global team
- Development opportunities in international multilingual environmentAttractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
- Language courses
- ACCA/CIMA certification