Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
We’re looking for the Manage Talent (MT) Service Delivery Manager. Successful candidate will manage the delivery of the Learning&Development, Performance management and Talent Development services to the Client accordingly to Global Process Model and SLAs agreed. Successful candidate will also oversee the MT Team & Team Leaders, will cooperate with the Project Team to take over successfully new Countries into the delivery scope.
- Manage the Team of 20+ people and 2 Team Leaders
- Manage the Service Delivery of MT Administration to EMEA countries
- Cooperate with the Project/Implementation Team & Take over the new scope every 5 months
- Face the Client representatives on regular Governance Calls in the role of the Country Service Delivery Manager for assigned countries
- Learn the MT Solution/Processes designed for the Client, assure stable delivery, propose efficiencies/improvements
- Establish the discipline in knowledge management – documenting the knowledge acquired
- Coordinate with TLs for regular Team training/refresher training
- Establish quality/productivity measures for the Team
- Establish robust Team new hire onboarding process
- Organize the MT operations – define Service Desk/Tier 1 & Tier 2 scope, expend the Tier 1 scope
- Learn CG Security and Quality Standards (ISO/QMS) and apply in the daily work
- Experience in the HR services delivery in outsourcing environment is a must
- Experience in the MT service delivery is an advantage
- Experience in cooperation with transition projects is an advantage
- Very good communication skills
- Very good client facing skills
- Strong people management skills
- Very good command of spoken and written English is a must
- Good command of spoken and written German, French, Italian or Russian is an advantage
- Good knowledge of MS Office
- Strong problem solving skills
- Able to work to tight deadlines in a very dynamic environment
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
