HRO Assistant Manager

We’re looking for the Manage Talent (MT) Service Delivery Manager. Successful candidate will manage the delivery of the Learning&Development, Performance management and Talent Development services to the Client accordingly to Global Process Model and SLAs agreed. Successful candidate will also oversee the MT Team & Team Leaders, will cooperate with the Project Team to take over successfully new Countries into the delivery scope.

• Manage the Team of 20+ people and 2 Team Leaders
• Manage the Service Delivery of MT Administration to EMEA countries
• Cooperate with the Project/Implementation Team & Take over the new scope every  5 months
• Face the Client representatives on regular Governance Calls in the role of the Country Service Delivery Manager for assigned countries
• Learn the MT Solution/Processes designed for the Client, assure stable delivery, propose efficiencies/improvements
• Establish the discipline in knowledge management – documenting the knowledge acquired
• Coordinate with TLs for regular Team training/refresher training
• Establish quality/productivity measures for the Team
• Establish robust Team new hire onboarding process
• Organize the MT operations – define Service Desk/Tier 1 & Tier 2 scope, expend the Tier 1 scope
• Learn CG Security and Quality Standards (ISO/QMS) and apply in the daily work

• Experience in the HR services delivery in outsourcing environment is a must
• Experience in the MT service delivery is an advantage
• Experience in cooperation with  transition projects is an advantage
• Very good communication skills
• Very good client facing skills
• Strong people management skills
• Very good command of spoken and written English is a must
• Good command of spoken and written German, French, Italian or Russian is an advantage
• Good knowledge of MS Office
• Strong problem solving skills
• Able to work to tight deadlines in a very dynamic environment

• Interesting and stable job in international team
• Competitive salary with attractive benefit package
• Free private medical care
• Flex benefits
• Additional life insurance
• Intensive training package
• Opportunity of personal development in a multinational environment
• Friendly working atmosphere