Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
HRO Assistant Manager
Place of work: Kraków
Ref. no HRO/AM/KRK/Praca.pl
Position purpose
We’re looking for the Manage Talent, Recruit to Work, Service Desk Service Delivery Manager. Successful candidate will manage the delivery of the Learning&Development, Performance management and Talent Development, as well as Recruitment and Service Desk services to the Client accordingly to Global Process Model and SLAs agreed.
Main accountabilities
- Manage 3 Teams of ~20 people and 4 Team Leaders
- Manage the Service Delivery of MT Administration, Recruitment and Service Desk to EMEA countries
- Face the Client representatives on regular Governance Calls in the role of the Country Service Delivery Manager for assigned countries
- Learn the MT, RTW, SD Solution/Processes designed for the Client, assure stable delivery, propose efficiencies/improvements
- Establish the discipline in knowledge management – documenting the knowledge acquired
- Coordinate with TLs for regular Team training/refresher training
- Establish quality/productivity measures for the Team
- Establish robust Team new hire onboarding process
- Organize and maintain the operations
- Learn CG Security and Quality Standards (ISO/QMS) and apply in the daily work
Requirements
- Experience in the Customer Service delivery in outsourcing environment
- Experience in the HR service delivery is an advantege
- Experience in cooperation with transition projects is an advantage
- Very good communication skills
- Very good client facing skills
- Strong people management skills
- Very good command of spoken and written English is a must
- Good knowledge of MS Office
- Strong problem solving skills
- Able to work to tight deadlines in a very dynamic environment
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
