About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice.
Job description
- Demonstrate knowledge of processes and procedures relevant in Payroll & Benefits area
- Supervise the team to deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s
- Manage day to day team’s issues, flag and mitigate them and manage escalations.
- Answer client’s calls and emails
- Process client’s escalations
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality), process efficiency and optimization
- Analyse the related management reports to observe trends and introduce improvements
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture, and help team to improve efficiency
Position purpose
The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive service to the client, within agreed SLAs. The role purpose includes also management of day to day team’s issues and escalations.
The objective is to build and maintain positive and supportive team and continuous work on efficiency improvement.
Candidate’s profile
- Experience in the operations management is a must at least 5 years
- Experience in the relevant HR area at least 5 years
- Very good communication skills
- Very good client facing skills
- Strong people management skills
- Very good command of spoken and written English is a must
- Good knowledge of MS Office
- Strong problem solving skills
- Able to work to tight deadlines
An asset:
- Experience in cooperation with transition projects
- Experience in the relevant HR area
- Good command of spoken and written German/French/Italian/Russian
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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