Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow eight years ago. In 2006, we opened a second center in Katowice and in 2012 we opened a third office in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Currently, to our Capgemini Infrastructure Services in Kraków we are looking for candidates for the position of:
IMOC Analyst
Place of work: Kraków
Job Description:
- Monitoring and supporting the infrastructure, application systems, batch schedules
- Ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality
- Raising and referring service incidents, managing calls through to resolution according to established procedures.
- Ensuring all work is completed in accordance with Client and procedures
- Carry out tasks by strictly following the documents containing the procedures and operations
- Contacting with technical teams, 3rd parties
- Produce daily reports which are distributed internally and to clients.
- First step escalation
Candidate's profile:
- General IT knowledge
- Knowledge of operation systems (Windows, Unix/Linux );
- Knowledge of network infrastructure
- Office 2007
- Knowledge of RDP and its practical use
- Capacity to adapt & learn
- Good Team player
- Attention to detail
- Fluent English
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
