Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- participate in implementation reviews and status meetings.
- present to the Delivery Product Manager responsible of the product improvements on the implementation process when
possible based on implementation experience and technical trends.
- responsible for the product implementation and delivery on time and with expected quality.
- support new/existing customers in the implementation of Client's products.
L3 Support:
- provide third level technical product support for analyzing, diagnosing and solving the problems
- be the contact point for Client's Service Management Center and ACOs to assess the problems, escalate to the development and/or network teams and follow-up them accordingly
- provide technical training and expertise for ACOs to deploy Client's products efficiently
- actively contribute suggestions for product's technical and functional evolution as well as improve the existing processes and technical documentation
- provide regular reporting
Implementation:
- analyze customer systems and service requirements via an implementation questionnaire
- follow up specific actions necessary to implement Client's products
- establish and manage the product implementation schedule
- determine, inform and document adaptations to Client's products implementation
- perform the necessary tests on the implemented product before it is delivered to the customer
- support project activities during the implementation
- provide regular feedback on each step of the implementation process
- active participation on lessons learned at the end of each customer implementation
- Very good knowledge of Amadeus system and travel industry
- Good understanding of IT and technical capabilities
- Experience in technical/customer support
- Proficiency in English essential (written and spoken), knowledge of French and/or other European languages much appreciated
- Great communication and team work, strong problem solving skills
- Organization, proactivity and process oriented
Nice to have technical skills:
- Understanding of Windows troubleshooting, support and set up
- Database/SQL server (T-SQL language or even administration)
- Network basics (TCP/IP, VPN, Firewall, proxy, routing,..)
- Terminal server, Citrix basics, IT Security principles
- Development notions (Java script, Java/J2EE notions, C++)
We are seeking candidates for the position of Technical Support and Implementation Engineer for our client (worldwide leader providing software for the service and online booking in travel industry) to provide 3rd level technical support and training for Travel Commercial Organizations, airlines and providers to ensure successful deployment and usage of Clients products. As part of implementation efforts, key responsibility is to ensure an efficient and cost effective implementation for Client's products, by following the implementation guides provided by the Delivery Product Manager responsible for the product.