Implementation Engineer
Warszawa
The Implementation Engineer within the Professional Interfaces Delivery team will coordinate Front Office implementations for regional and global customers, to ensure successful deployment and usage of products - software for the service and online booking in travel industry. As a part of implementation efforts, he/she has a key role to ensure an efficient and cost effective implementation of these products, by following the implementation guides.
RESPONSIBILITIES
Implement On-line booking tool through a structured implementation plan
- Analyze customer systems and service
- Ensure that the scope of any engagement is clearly understood by the customer and signed off
- Ensure coordinated action between all internal and external project stakeholders (Travel agency, Travel manager, IT, support, setup team / ETV orders, integration experts etc …) and manage successful and timely implementation of the corporate products for global customers
- Identify specific actions necessary to implement and integrate Client solutions
- Write implementation configuration document that reflect customer requirements
- Identification and mitigation of key risks and issues impacting delivery and customer satisfaction.
- Advice on business impact of implemented actions on business performance and efficiency
- Support the design, development of new features in the Delivery construction domain
- Provide expert support to delivery segment and pre-sales
- Share knowledge with regional and local delivery teams
REQUIREMENTS
- Solid experience in IT project management
- Ability to handle the different phases of a project, following Client methodology and using standard project management tools: project organization, project Initiation, planning, estimating and scheduling, executing, monitoring and controlling, risk management, project closing
- Great communication and team work, strong problem solving skills
- Ability to build a network of contacts and to capitalize on it to accomplish business objectives
- Ability to manage priorities and time. Work effectively with others. Cope with multiple and changing demands, objectives and tasks
- University degree in Marketing, Project Management, Business or IT
- Fluent English (written & spoken)
WE OFFER
- Relocation packages
- Attractive conditions of employment with a permanent or B2B contract
- Innovative international projects, trips abroad
- Professional training
- Private healthcare
- Sport subscription