Incident Analyst with German (training in Germany)

Antal International jest liderem rekrutacji specjalistów i menedżerów oraz doradztwa HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Biura w Warszawie, Wrocławiu i Krakowie prowadzą projekty w Polsce i za granicą, dla największych globalnych oraz lokalnych przedsiębiorstw z wszystkich sektorów gospodarki.

For our Client a global leader in its field we are currently looking for motivated individuals who will supporting the German and Austrian businesses in their retail operations by resolving incidents related to IT systems.

Stanowisko

·                       Acting as 1st line Service Desk support to German and Austrian Retail sites with the objective to resolve incidents related to specific service processes, hardware and software (in German) - Work in shifts to guarantee 24/7 support

·                       Management of incidents / customer care directly via phone with e.g. gas station owners, teams, technicians in the field, etc.

·                       Work with an internal request tracking tool

·                       Supervision and escalation of software and hardware incidents to 3^rd parties or other teams

·                       Maintenance and development of crucial IT know-how

·                       Support of project delivery run by the IT Department

Wymagania

·                       Advanced German (written and spoken)

·                       Intermediate English is an asset

·                       Interest in retail business and related IT

·                       Basic knowledge of operating systems Windows, Linux

·                       Basic knowledge of MS Office, Open Office

·                       Basic interest in IT networks

·                       Ability to manage customer expectations over the phone

·                       High customer service orientation

·                       Ability to work in an international and diverse team

·                       Sound analytical skills, high precision and accuracy

·                       Good communication and interpersonal skills

·                       Problem solving skills and stress resistance

·                       High engagement and responsibility for assigned tasks/actions

·                       Willingness and ability to learn and continuously improve your IT incident analyst competencies

Co oferujemy

·                       Ability to work in global corporation based on international standards.

·                       Employment contract with an internal service company

·                       Attractive benefits package (medical package, group life insurance, recreation card, lunches, etc.)

·                       Technical and soft skills training offer