Incident Manager – German Speaker

As an Incident Manager you will be responsible for the analysis of incidents andservice requests within the ticket system, as well as for monitoring and analyzingprocesses in accordance to best practices, discover potential problems andrestore normal operations with the least possible impact on customer serviceand operations. You will contribute to process improvement activities andhandle customer escalations. You will be also required to ensure thatstandardized methods and procedures are followed in order to create a basis for Business Control and to support the delivery of expected customer service quality.

• experience in call center environment, IT help desk preferred,
• good command of German and English,
• higher education,
• understanding of technical support processes,
• awareness of Infrastructure and Technology, sufficient fortroubleshooting techniques,
• excellent interpersonal skills, team player,
• high customer service orientation

• challenging job in a dynamic team,
• interesting career path in an international organization,
• participation in development of new structures of the company.