Incident Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
For our Client, well-known international institution located in Kraków, we are currently looking for a person interested in the role of Incident Manager.

Your new role
As the Incident Manager you will be responsible for resolving incidents, managing incident progress, communicate issues to help remediate and resolve production problems as well as verifying the severity of all levels of incidents in order to execute the correct level Incident Management process. Moreover, your duties will also include participating and leading incident reviews for managed incidents, executing systems administrative tasks and creating production support documentation. As the Incident Manager you will take part in projects onboarding, monitor effectiveness of the incident management process and make recommendations for improvements

What you'll need to succeed
In order to be a relevant Candidate on this position you need to have at least 2-4 years of experience in Incident Management, 1-3 years of experience in IT field as well as practical experience of multiple Service Management processes. An adequate person on this position should be able to work effectively under pressure, develop cohesive working relationships with internal/external stakeholders as well as possess excellent communication skills. Very good English is a must.

What you'll get in return
Our Client offers the opportunity for professional development in an international environment, private health care, employees’ benefits as well as attractive salary based on your professional experience and skills.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl