Incident Manager

Our Client is a multinational corporation technology company with more than 71,000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment. Our Client is recognized as one of the best employers in Poland.

Currently, we are looking for an Incident Manager who will be responsible for delivering customer support to external clients. He/She will be in charge of managing critical problems as well as interacting with internal teams in order to close the incident process. The person will work with directly with strategic customers during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration methods. This position is a shift position 24/7.

• excellent customer service skills as the person will work with strategic external clients.
• very good command of English due to the international working environment (Spanish/Portuguese are more than welcomed).
• knowledge about ITIL processes.
• experience in incident management (nice to have).

• attractive salary based on B2B contract: 6-7k+VAT (signed via Devonshire agency).
• internal trainings and mentoring programme.
• working for a leading corporation with a stable market position.
• private Healthcare and Multisport Card.