Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Infrastructure Analyst
Place of work: Kraków
Ref. no Praca/IA/FR/KTW
Responsibilities
- Receipt and handling incident tickets
- Handle incident tickets based on: Troubleshooting procedure, Production documentation
- Experience in the area of Unix/Linux Systems or Databases or Network IP equipment
- Implement requests sent by Level 2 Support Team (e.g. simple operational changes according to procedures)
- Report on all events during the shift and inform the next shift about ongoing actions
- If necessary, transfer the incident to the Support Team
- Follow the actions made by all the supports teams and report on alert if no actions are provided
- Ensure that SLA are respected and alert management rules are followed and higher support levels are informed
Candidate’s profile
- Very good French language
- English language would be an advantage
- Linux and Unix Operating systems (2 years administration experience)
- Database (2 years administration experience)
- Network IP equipment : switch, router, load balancer, firewall …etc (first level on administration and configuration)
- Computer and IP protocols (first level on DHCP, DNS, TCP-IP, ssh, http…)
- Operation tools (Monitoring, Backup & Restore)
- Ticketing tools: end user level
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
