Capgemini is one of the world’s foremost providers of Consulting, Technology and Outsourcing services. As an employer Capgemini offers a possibility to develop in an international environment, within interdisciplinary teams of experts, who together with the clients work on business and technological solutions to support their processes. Capgemini is a global organization that employs over 125000 people worldwide in more than 44 countries. In Poland our team consists of more than 5000 people. Divisions of Capgemini ale located in Katowice, Krakow, Warsaw, Wroclaw and Opole.
Infrastructure Analyst
Place of work: Kraków
Ref. no Praca/IA/FR/KRK
Responsibilities
- Receipt and handling incident tickets
- Handle incident tickets based on: Troubleshooting procedure, Production documentation
- Experience in the area of Unix/Linux Systems or Databases or Network IP equipment
- Implement requests sent by Level 2 Support Team (e.g. simple operational changes according to procedures)
- Report on all events during the shift and inform the next shift about ongoing actions
- If necessary, transfer the incident to the Support Team
- Follow the actions made by all the supports teams and report on alert if no actions are provided
- Ensure that SLA are respected and alert management rules are followed and higher support levels are informed
Candidate’s profile
- Very good French language
- English language would be an advantage
- Linux and Unix Operating systems (2 years administration experience)
- Database (2 years administration experience)
- Network IP equipment : switch, router, load balancer, firewall …etc (first level on administration and configuration)
- Computer and IP protocols (first level on DHCP, DNS, TCP-IP, ssh, http…)
- Operation tools (Monitoring, Backup & Restore)
- Ticketing tools: end user level
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
