Infrastructure Engineer/ Senior Infrastructure Engineer

Position purpose:

• Active participation in setting new projects up and the maintenance of current projects
• Ensure a comprehensive voice and data service by providing timely, appropriate and effective administration and maintenance of telecom infrastructure solutions (cloud and on premise)
• Ensure the security, integrity and availability of Voice Systems (telecom infrastructure)
• Cooperation with: IT Teams, SMG, Transition Team, Managers, End Users and third party suppliers/vendors

Job description:

• Creating telephony solutions based on specific requirements
• Troubleshoot daily problems with voice systems
• Reporting of PBX statistics
• Provide and support billing reports
• Participating in network/telephony design and development
• Assist in telephony administration and troubleshooting of daily problems
• Act as an internally-facing point of contact to escalate technical issues, and communicate telephony status
• Participate in transition and infrastructure projects
• Create documentation, training and manuals for end users
• Participate in rotating "on call" schedule with other members of the team

Requirements:

• Education in a technical disciplines (Computer Science, Telecommunication, Automation etc.)
• Understanding of Contact Center and Networking solutions
• Basic knowledge of IPT configuration and administration
• Understanding of the project life cycle (based on any technical project)
• Very good troubleshooting skills
• Ability to work well on a team and independently
• Creative problem solving abilities
• Operational Incident Management experience 
• Documentation and report writing ability
• Understanding of ITIL processes
• Flexibility and ability to cope with pressure situations
• Strong attention to detail and quality
• Meeting all deadlines
• Excellent written and oral communication skills
• Good English language skills, French language will be an advantage
• Ability to travel

Nice to have:

• Good knowledge of Excel
• Programming in Java scripts
• Knowledge of SQL database 

What we offer:

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programsand develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.