Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
- Confirm scope across deferent departments, defines implementation approach, track milestones, and manage delivery risks & issues.
- Engage respective technical infrastructure teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service.
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
- Produce delivery plans, minutes, status reports, KPIs, and risk logs.
- Communicate with stakeholders and clients at different levels of the organization on status and risks.
- Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client’s requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
- Support our clients and users with their delivery requests through the ServiceNow Ordering Platform.
- Maintains quality of service by supporting and adhering to organizational standard operating procedures.
- Ensuring that tools, processes and technology standards are understood and used.
Mandatory:
- Minimum 5 years combined IT Infrastructure service or delivery experience in a financial institution or comparably large organization. Demonstrated progression in responsibilities.
- Extensive experience with working in a global organization involving cross functional project team and client base.
- Experience in IT Infrastructure Technology across multiple platforms; Windows, UNIX, Database, Storage, Web Services and networks.
- Proven track record in the execution of infrastructure service delivery that meets the client expectations.
- Possess strong client relationship management experience.
- Proficiency in Microsoft toolset including Excel and Powerpoint.
- Strong English verbal / written communication skills & ability to interact effectively with various levels of management.
- Demonstrate a strong sense of personal accountability in providing end-to-end service delivery.
Nice to have:
- Strong mindset on continuous improvement of our product and service quality.
- Spoken German would be an advantage.
Join Luxoft and become a member of our open minded, progressive and professional team. In this role you would be responsible for infrastructure service delivery for one of top tier investment banking customers. You will have a chance to grow your technical and management skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Team consists of 87 members. The team is represented in the six locations: Zurich, New York, London, Singapore, Wroclaw and Pune. This role will mainly interact with account leads, internal customers in Application Development and peers in the regions Zurich, New York, London, Singapore.