Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Business Environment:
Our client offers to external customers (OLTAs, Traditional travel agencies, TMCs, MetaSearch, 3rd Party development companies) a set of Web services (or other interfaces) enabling them to access the functionality and content. In addition, the range of functionality accessible is very wide, which adds to the complexity of the environment.
In that scope, the "Web services Consultancy" unit within the "Web services, Search & Pricing Consultancy" department the has the mission to accompany the customers all along their development activity, making sure they make the best use of products to reach their business objectives and preventing post-implementation issues.
The team:
- Supports new/existing customers in the integration of products or solutions.
- Provides professional integration services as contracted by the customer.
- Provides billable advisory services targeting business performance improvement to external clients.
Main Position Activities:
- Pre-sales
- Support sales organization in their sales activities related to integration matters (perform demoes, analyze customer business flows and propose integration solutions to cope with customer requests)
- Analyze customer systems and service
- Collect and analyze data from multiple sources
- Identify specific actions necessary to integrate products/services
- Identify and prioritize critical issues, problems and root causes
Assistance and consulting:
- Understand end to end customer business flows and provide advice/consulting to customers for their integration activities between our systems and customer systems
- Provide functional support and problem resolution within the overall integration project
- Identify potential dysfunctions, improvement opportunities and best practices to Consultant or customer
- Identify product gaps arising
- Ensure submission of SOR or change proposals (CPR) to Product Management.
- Establish and manage the product/solution integration schedule.
- Support project activities during the implementation.
- Provide formal integration status, KPIs and customer feedback reporting to Mgt.
Perform final sign-off/ certification prior to implementation in production
- Post integration & Post implementation Consultancy
- Make sure customers make the most of the Amadeus products and receive adequate assistance in their day to day activity and in their innovation process.
- Support and monitor implementation of improvement actions ensuring high adoption rates and customer satisfaction.
- Identify and prioritize critical issues, problems and root causes
- Process Improvement
- Based on the lessons learned in daily job, be an actor of processes and delivery practice improvement.
- Internal processes improvement
- Internal tools/ techniques for further process automation.
Functional & Technical Skills:
- Knowledge of IT technologies (SOAP basis, UML, XML)
- Knowledge of the travel industry and Air shopping products is a plus
Knowledge of Web Services is a plus
Competencies and personal Skills:
- Proficiency in English (written & spoken)
- Understanding of the Amadeus\Sabre\SITA solutions is a big plus
- Multicultural approach: exposure to multicultural work environment
- Communication skills including presentation skills in a high-tech environment
- Ability to influence cross-functionally
- Customer focus and interpersonal understanding
- Autonomy and initiative
- Accountability, pro-activity and flexibility
- Analytical and conceptual thinking
- Negotiation & Communication skills
Job Expertise:
- Customer management responsibility and exposure is a plus
- Knowledge of the travel industry is a plus
- Project management skills
- Development expertise is a plus
- University degree (4 to 5 years) or equivalent qualification.
Our ambition is to facilitate the entire travel journey from door-to-door, and in the process, improve the travel 'experience' for hundreds of millions of people every year. We do this by joining and connecting key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travelers better and to manage their own business more effectively. We are at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
We are seeking today's leaders who can move toward greater responsibility and results. We also offer internships to college and university students who want to grow and learn from some of the industry's best experts.
