International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
3-6 months
Delivering exceptional customer service to our customer accounts based in Europe involving the following key duties and expectations of the position:
- Developing understanding of A to Z order management– overseeing complete order execution
- Building comprehension and familiarity with product portfolio and IP offering
- Getting knowledge and experience in executing the customer service level to the established performance criteria – quality, productivity and customer satisfaction
- Building understanding of account specifics and individual business requirements
- Learning and working in a team environment
- Excellent command of Englishis a must
- Good command of any other European language – preferably Spanish or Italian would be an additional asset
- Great communication skills and phone etiquette
- Great written communication
- Ability to process data accurately and efficiently
- Strong interpersonal and organizational skills
- Customer focus, dedication to outlined objectives
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.