Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
Invoicing Expert Desk Analyst
Workplace: Warszawa
Nr Ref.: 00597167
What will you do:
- Respond to and resolve queries raised by Collections, Sales and/or Customers pertinent to invoice disputes according to the agreed service levels and quality standards
- Take ownership of customers’ issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
- Suggest process improvements that will make the process more structured and efficient
- Undertake additional tasks as delegated by the Team Leader
What do we expect?
- At least 3 years of working experience within a large multinational organization with 1 year experience in Order-to-Cash area
- Strong background in Billing and Payments
- Expert level in English proficiency
- Excellent oral and written communication
- Ability to multi-task, meet deadlines, prioritize work assignments for efficiency and work independently with minimal oversight
What we can offer:
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
