IT Administrator

• Investigates and resolves software and hardware problems for end users through established processes and procedures
• Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
• Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
• Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires
• Set-up users on network and provide user name and password access to specified systems
• Trained users on software
• Assisted with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
• Particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
• Optimize site connectivity, desktop performance and user experience (daily complaints now)
• IT vendor and service provider management: develop stable relationships with equipment suppliers, negotiated discounts, evaluate service providers and work out contracts

• Operating Systems: Windows XP, Windows 7 and Windows 8
• Software Applications: MS Office 2010, MS Office 2013, GoToAssist, Symantec Backup Exec, etc.
• Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
• Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection

Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.