IT Agent with German

Working on this position you will be responsible for:

• Assisting customers in troubleshooting by providing consultative approach to problem solving
• Responding to called-in inquiries from clients regarding their products and related serviceses
• Maintaining high level adherence and compliance towards policies, processes and procedures.
• Providing exceptional customer service at all times
• Presenting confidently products and service sales offers to customers upon problem resolution
• Looking for the solution through stock knowledge or by conducting research utilizing internal and external resources
• Ensuring all transactions are documented appropriately

Knowledge and skills required:

• Excellent communication skills in German
• Good  level of English
• Solid understanding of computer hardware/software
• Strong understanding of Operating Systems: Mac OS, Windows XP/Vista/7/8
• Microsoft Office Suite 2007/10/11 (Mac & PC)
• Basic understanding of TCP/IP and networking technologies
• Strong Customer service focus
• Excellent communication skills
• Passion to learn new concepts, technologies  and processes

What we offer:

• international environment
• competitive salary
• private medical care
• group life insurance
• fully paid MultiSport card