Our client Company, one the biggest and most successful IT companies in the world with offices in Krakow, Poland is looking for individuals who are fluent in French and English and would like to pursue their career in IT.
Your skills, knowledge and experience:
- Fluent French and English
- Analytical and systematic problem solving skills.
- Willingness to Learn
The following will be considered an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Your responsibilities:
- Provide hardware /software / network problem diagnosis / resolution via telephone for customer’s end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/ software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
You get:
- Clear career path in a growing multinational organization
- Technical & customer specific training
- Life insurance
- Private health insurance
- MultiSport Card
- Lunch and Leisure vouchers
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).