HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. HCL has partnerships with several leading global 1000 firms, including leading IT and technology firms.
In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.
Due to our growing business needs we are looking for:
IT Analyst with Spanish
(1st line Technical Support)
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
- Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
- Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
- Education – any formal background will be considered.
- Analytical and systematic problem solving skills required.
- The following will be considered an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience.
- Technical helpdesk or technical call center experience.
- Candidates without support experience can also apply.
- Technical & customer specific training will be provided.
- Good command of English
- Spanish - fluent.
- Life insurance.
- Private health insurance.
- MultiSport Card.
- Lunch & leisure vouchers.
- Work place based in Krakow Business Park.
- Clear career path in a growing multinational organization.
Kraków Business Park, ul. Krakowska 280, 32-080 Zabierzów, Poland