IT Architect JDE Distribution

Tasks/Responsibilities:

• Handle support cases within the distribution processes
• Follow up support cases forwarded to 3 rd line support vendor team offshore
• Define problems to identify root cause for recurring incidents
• Be a proactive competent discussion partner to business within the distribution processes
• Suggest and discuss procedure improvements with business
• Suggest and discuss training needs with business
• Suggest and discuss procedure improvements with vendor
• Facilitate future changes within your area based on incidents, problems and your own knowledge

Education:

• Preferable higher relevant education / master degree

Experience:

• Good understanding of the business processes within distribution
• Good understanding of the distribution modules in JD Edwards
• Experienced functional consultant
• Experience with problem solving and defining improvements
• Experience in end user training

Personal qualities:

• Proactive and solution oriented
• Service minded team player
• Ability to work under pressure and meet deadlines
• Good communication and facilitation skills
• Fluency in English, both oral and written
• Ability to follow up vendor teams

Location

We offer:

• Stable work in prestigious, international company
• Attractive salary 
• Excellent work atmosphere and a lot of interesting and challenging projects