What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
Purpose
IT Asset Management Specialist actively participates in the overall operation of best practices surrounding global hardware and software procurement, installation, maintenance/support, inventory, contract, and financial management. The position leads the daily administration involving both vendor provided and internally developed applications to support our enterprise solutions.
The charter is to provide worldwide support and leadership for Service Management delivery including all application data administration, end user support, requests for new services and strategic direction.
- Participate in establishing and maintaining day-to-day asset tracking processes, policies and procedures
- Support for the global USD suite of tools for IT request, problem & change management
- Analyze proper hardware & software asset life cycle management practices for various platforms supported within the infrastructure
- Support streamlined lifecycle processes, field discovered software activity, and asset set-up in the repository
- Administer system alarms designed to notify product owners, contract negotiators and support engineering staffs for any actions required based on license management criteria established
- Participate in related business projects, as well as enterprise initiatives
- Develop a broad understanding of the business processes in EMEA region
- A Bachelor’s degree is preferred
- Typically 3+ years of professional experience
- Knowledge of IT metrics and KPIs, report creation skills
- Experience in IT Asset & Service Management will be an advantage
- Excellent verbal and written communication in English
- Experience with end user support will be an advantage
- Basic knowledge of business processes (finance, purchasing) will be an advantage
- Available to travel occasionally required
We offer the opportunity to work in the team that provides and expands the services to the business units located on multiple continents. The type of work assumes cooperation with internal IT groups, external vendors, process owners and clients based in multiple countries. Participation in establishing new processes in various countries may be exciting assignment, can make the work attractive and inspire for developing improvements and optimize the existing processes.
