Agencja zatrudnienia (nr licencji 812)
Responsibilities include:
- providing first line technical support by contacting customers via email and telephone,
- solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
- providing information about the IT products ordered by users,
- recording / classifying incoming requests with an appropriate indication of their priority,
- contacting with experts,
- forwarding unresolved cases to the second line support.
- fluent Czech language,
- very good English language,
- willingness to learn, work and commitment,
- knowledge of MS Office,
- willingness for shift work (Monday-Sunday, 6-23)
- work with foreign languages,
- stable employment on the basis of an employment contract in a company with an established position on the market,
- international environment,
- opportunity to gain experience in IT and customer support,
- a package of initial training,
- very attractive benefits (internal and external trainings, e-learning, funding lens / glasses, sports card, life insurance, medical care and fresh fruit once a week).