Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
We are now looking for a candidate to support our German-speaking and English-speaking customers. The role involves resolution of support issues as well as execution of services to assist internal and external stakeholders. You act as the main interface and communication channel during the complete incident and service request life cycles.
You will be part of the Support Team in Poland which consists of motivated and skilled people who provide 1st and 2nd line support.
Providing services and solutions for efficient purchasing. We have a wide range of Procure applications based on SAP SRM technology combined with fully self-developed modules connected and integrated via WebMethods.
• Provide 2nd line support for customer Single Point of Contacts (SPOC)
• Execution of services to assist internal and external stakeholders
• Phone support and train suppliers
• Be part of main release projects as the application responsible of the team
• Lead customers in using efficiently all functionalities of Customer's applications
• Work with continuous improvements of internal processes, routines and the development of new services for our customers
• Fluency in German is a must
• Fluency in English is a must
• Fluency in other languages will be an advantage
• Experienced Support Background, preferable with technical education
• Client and value adding mind-set
• Open-minded and positive
• Analytical and structured
• Merit if you have experience in ITIL as best practice
• Strong social and communication skills with focus on quality and time
• Good analytical skills and a structured way of working with a client focus
• Ability to take own initiatives and to think outside the box
• Internationally driven
• Results oriented
• Ability to update and train others on new skills and procedures and provide lead work direction
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
