IT Help Desk Specialist

Athena Investments Dom Maklerski S.A

Warszawa

35 dni temu

Ogłoszenie numer: 3337258, from 2020-06-05

We are looking for Help Desk to support and provide internal technical assistance to software, hardware, or other computer systems. completing tasks or troubleshooting problems through diagnostic tests and remote access to our employee’s computers.

IT Help Desk Specialist

Location: mazowieckie / Warszawa

 

Job description

  • Responding to queries via chat, email, or phone
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up to ensure full resolution of issues
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Requirements

  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Familiarity with both PC and Mac Hardware and Software
  • Experience with Network Repairs and Analysis
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  • Writing and Editing Skills to aid in writing and updating manuals
  • Fluency in English & Polish

We offer

  • Additional benefit packages (sports and medical package)
  • Stability of employment based on an employment contract
  • Partnership and friendly working atmosphere
  • Working in an international environment
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.
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